FAQs and Resources
General Questions¶
Is the pricing model fixed?
Our standard pricing can always be adapted to special customer requirements.
What is the procedure for new features or bug fix requests?
The paid license includes an annual maintenance fee that covers patches for bugs and vulnerabilities.
In order to deliver patches quickly, customers are notified when a new version is released, and can download it directly from the INIT repository.
What is the ETA for new features or bug fix requests?
The ETA for bug fixes is usually a couple of days.
What kind of service is included in the annual maintenance fee?
The annual maintenance fee includes all patches provided to fix bugs, security issues, transitive library updates, etc.
It does not include, for example, potentially major enhancements to the functionality of the software. These enhancements may be made available through minor and major release updates. This is comparable to major release upgrades of other software systems. We reserve the right to charge an upgrade fee for these.
Where can I find more documentation about the INIT Connectors?
For an overview of the INIT connector portfolio, visit our Kafka Connectivity - INIT product page. It also contains links to more detailed documentation.
IDoc Technology¶
What is an IDoc?
An IDoc ("Intermediate Document") is a data container for standardized data exchange in SAP. You will find lots of introductory websites out there, e.g. What is an IDoc? or IDoc definition.
How to generate IDocs automatically based on change events?
See IDocs using change pointers for an example.
Connector Features¶
Does Confluent support running partner connectors in the Confluent Managed Cloud?
Yes, Confluent supports running partner connectors in the managed cloud, but there are a few limitations to be aware of. For more details refer to Custom Connectors for Confluent Cloud - Limitations and Support.